Google Workspace Customer Care

Simplify support with Google Workspace Customer Care, flexible services for your business needs. Choose the support level to suit your organization.

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Standard Support for your business

Optimize your Google Workspace experience with our range of flexible Customer Care services.

Multi-channel support

Multi-channel support is available to Google Workspace administrators. Sign in as an admin for help and to manage users.

Community support

Connect with the Google Workspace administrator help community.

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General Google support

If you’re not a Google Workspace admin, find answers to product issues, billing and more at Google Help.

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Multi-channel support

Multi-channel support is available to Google Workspace administrators. Sign in as an admin for help and to manage users.

Community support

Connect with the Google Workspace administrator help community.

Learn more

General Google support

If you’re not a Google Workspace admin, find answers to product issues, billing and more at Google Help.

Learn more

Google Workspace troubleshooting

Get troubleshooting help for common issues.

Verify my domain

Find domain settings

Set up email

Set up my phone

Use Gmail with Outlook

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Send/receive with another email

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Reset a password

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Billing and payments

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Google Workspace Admin Help Center

Customer Care Portfolio

Choose the level of support to suit your organization and tailor it further with  Value-Add services.

	Recommended Enhanced Support Available as paid upgrade in Google Workspace Business Standard and Plus editions. Included in Enterprise edition. View plans	Premium Support Available as paid upgrade in Google Workspace Enterprise Edition. Contact sales to upgrade. Contact sales
Response times	One hour response time for P1 cases	15-minute response time for P1 cases
24/7 care	P1 and P2 cases	P1, P2 and P3 cases
Multi-channel support	check	check
Technical experts	check	check
Technical Account Manager (TAM)		check
Customer Aware Support		check
Quarterly reviews with Advisors		check
Access to training labs		check
Cost	Calculate Enhanced Support cost	Calculate Premium Support cost
Value-Add available	Technical Account Advisor Service	Assured Support for Google Workspace

Enhanced Support

Available as paid upgrade in Google Workspace Business Standard and Plus editions. Included in Enterprise edition.

View plans

One hour response time for P1 cases
24/7 care for P1 and P2 cases
Multi-channel support

Technical experts with advanced product knowledge
Calculate Enhanced Support cost
Technical Account Advisor Service add-on available

Premium Support

Available as paid upgrade in Google Workspace Enterprise Edition. Contact sales to upgrade.

Contact sales

15-minute response time for P1 cases
24/7 care for P1, P2 and P3 cases
Multi-channel support

Technical experts with advanced product knowledge
Technical Account Manager (TAM)
Customer Aware Support
Quarterly reviews with Advisors
Access to training labs
Calculate Premium Support cost
Assured Support for Google Workspace add-on available

Value-Add Services

Elevate your support with Value-Add Services. Available as an additional purchase for Enhanced and Premium Support customers.

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Technical Account Advisor Service

Boost the collaboration experience with Technical Account Advisor Service. Advisors provide assisted support and service reviews. Available to Enhanced Support customers. Included in the Google Workspace Enterprise edition.

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Assured Support for Google Workspace

Advance your information governance journey. Simple setup plus compliance controls deliver all the benefits of Premium Support with an added layer of governance. Available to Premium Support customers in the US and EU.

Contact sales