下面的每条提示都附有一个场景，能够激发您的灵感，帮助您更好地利用 Gemini for Google Workspace。提示迭代示例说明了如何在初步生成的回答的基础上不断撰写后续提示。
提示迭代示例
应用场景：
撰写客户沟通文案草稿
您是一名客户服务代表，负责直接回答客户的咨询和问题。您刚刚收到客户发来的电子邮件，客户说收到的商品已损坏。您打开一个新的 Google 文档，并点击帮我写，向 Google 文档中的 Gemini 发出提示。输入以下内容：
图例
角色
任务
上下文
格式
Help me craft an empathetic email response.
I am a customer service representative,
and I need to create a response to a customer complaint.
The customer ordered a pair of headphones that arrived damaged. They’ve already contacted us via email and provided pictures of the damage. I’ve offered a replacement, but they’re requesting an expedited shipping option that isn’t typically included with their order.
Include a paragraph that acknowledges their frustration and three bullet points with potential resolutions.
Help me craft an empathetic email response.
I am a customer service representative,
and I need to create a response to a customer complaint.
The customer ordered a pair of headphones that arrived damaged. They’ve already contacted us via email and provided pictures of the damage. I’ve offered a replacement, but they’re requesting an expedited shipping option that isn’t typically included with their order.
Include a paragraph that acknowledges their frustration and three bullet points with potential resolutions.
已复制到剪贴板！
Google 文档中的 Gemini
您觉得 Google 文档中的 Gemini 创建的电子邮件还不错，因此点击插入。但您希望集思广益，想办法在不提供加急快送服务的情况下解决这个问题。您选择帮我写，向 Gemini 发出提示。您输入：
图例
任务
上下文
Suggest 10 alternative options
in place of expedited shipping to resolve the customer’s frustration about receiving the damaged package.
Suggest 10 alternative options
in place of expedited shipping to resolve the customer’s frustration about receiving the damaged package.
已复制到剪贴板！
Google 文档中的 Gemini
这 10 条建议很有帮助。您点击插入，将文本添加到草稿中。
应用场景示例
客户服务经理或客户服务代表
应用场景：
利用常见问题解答文档回答复杂的客户问题
客户询问了涉及多个方面的复杂问题。您需要查找并使用分散在多个文档中的信息，才能准确回答这个问题。您向 Google 云端硬盘侧边栏中的 Gemini 发出提示。您输入：
Summarize information about [product name] including the product’s specific [return policy], [ingredients], and [certifications].
Summarize information about [product name] including the product’s specific [return policy], [ingredients], and [certifications].
Generate a response to the customer question about our [return policy] and [product certifications] based on @[Customer FAQ Document]. Use a helpful and professional tone.
Generate a response to the customer question about our [return policy] and [product certifications] based on @[Customer FAQ Document]. Use a helpful and professional tone.
已复制到剪贴板！
Gmail 中的 Gemini
应用场景：
实现沟通框架标准化
您是客户服务团队的经理。您需要创建可扩容的资源，在整个团队中实现沟通标准化。您打开一个新的 Google 文档，并通过向 Google 文档侧边栏中的 Gemini 发出提示来集思广益。您输入：
Draft templates for three different types of customer communication. Create templates for apology emails, order confirmation messages, and thank you notes for loyal customers. Keep each template to one paragraph and use a friendly tone.
Draft templates for three different types of customer communication. Create templates for apology emails, order confirmation messages, and thank you notes for loyal customers. Keep each template to one paragraph and use a friendly tone.
已复制到剪贴板！
Google 文档中的 Gemini
可以从建议的模板入手，然后修改和调整各元素，使之与公司的品牌和政策相符。现在，您想要概述团队的沟通最佳实践，用于入职培训。您打开一个新的 Google 文档，并向 Google 文档中的 Gemini 发出提示。您输入：
Craft a list of customer communication best practices that can be used to train new team members. Outline three sections, including how to handle happy customer inquiries, neutral customer inquiries, and dissatisfied customer inquiries.
Craft a list of customer communication best practices that can be used to train new team members. Outline three sections, including how to handle happy customer inquiries, neutral customer inquiries, and dissatisfied customer inquiries.
已复制到剪贴板！
Google 文档中的 Gemini
您还希望为团队提供标准化用语，供他们在与客户通话时使用。您在 Gemini 应用中发出以下提示：
I am a [customer service manager]. I am trying to create standardized language that the team can use when interacting with customers on phone calls. Generate templates for common call openings, greetings, and closures for a customer service representative at a retail store. These templates should allow for personalization with customer details. The goal is to ensure consistency and professionalism while allowing for differentiation with specific customer information.
I am a [customer service manager]. I am trying to create standardized language that the team can use when interacting with customers on phone calls. Generate templates for common call openings, greetings, and closures for a customer service representative at a retail store. These templates should allow for personalization with customer details. The goal is to ensure consistency and professionalism while allowing for differentiation with specific customer information.
Draft an email to my colleagues proposing a meeting to discuss customer experience improvement initiatives. Request that marketing, sales, and product stakeholders meet in the next week to get a clear sense of roles and responsibilities.
Draft an email to my colleagues proposing a meeting to discuss customer experience improvement initiatives. Request that marketing, sales, and product stakeholders meet in the next week to get a clear sense of roles and responsibilities.
已复制到剪贴板！
Gmail 中的 Gemini
您修改电子邮件并将其发送给您的同事。现在，您想创建一个电子表格，用来跟踪这项跨部门行动的进展。您打开一个 Google 表格，并向 Google 表格侧边栏中的 Gemini 发出提示。您输入：
Create a table to track the progress and impact of different customer experience improvement tactics using relevant metrics, including support ticket volume and priority level (high, medium, low).
Create a table to track the progress and impact of different customer experience improvement tactics using relevant metrics, including support ticket volume and priority level (high, medium, low).
I am a customer support specialist. Using the attached spreadsheet, identify trends and patterns in our [customer feedback] by [category] over [time period]. Identify areas where [customer outreach] has increased significantly and investigate potential reasons.
I am a customer support specialist. Using the attached spreadsheet, identify trends and patterns in our [customer feedback] by [category] over [time period]. Identify areas where [customer outreach] has increased significantly and investigate potential reasons.
已复制到剪贴板！
Gemini 应用
应用场景：
实现客户自助服务
客户一致反馈您的退货政策指南不够清楚。您打开包含退货、退款和商店抵用金政策的 Google 文档，然后选择帮我写，向 Google 文档中的 Gemini 中发出提示。您输入：
Summarize this content to write a clear and concise product return policy and outline 5 steps for customers to take in sequential order.
Summarize this content to write a clear and concise product return policy and outline 5 steps for customers to take in sequential order.
已复制到剪贴板！
Google 文档中的 Gemini
您觉得这些步骤对客户来说简单易操作，因此对退款政策和商店抵用金政策重复上述流程。现在，您想使用经过简化的内容创作一篇面向客户的博文。利用 Google 文档中新撰写的退货政策指南，您可以向 Google 文档中的 Gemini 发出提示。您输入：
Take this content and turn it into a short blog with the title “Resolve Common Issues Without Agent Assistance.” Have separate sections for our return policy, our refund policy, and our store credit policy.
Take this content and turn it into a short blog with the title “Resolve Common Issues Without Agent Assistance.” Have separate sections for our return policy, our refund policy, and our store credit policy.
已复制到剪贴板！
Google 文档中的 Gemini
现在，您要创建一个电子邮件模板，供团队处理客户围绕这三个方面提出的问题。您打开一个新的 Google 文档，并使用帮我写向 Google 文档中的 Gemini 发出提示。您输入：
Draft an email template to a customer that highlights self-service resources referencing [blog link] for [support issues]. Thank the customer for their business and assure them of our commitment to meeting their needs.
Draft an email template to a customer that highlights self-service resources referencing [blog link] for [support issues]. Thank the customer for their business and assure them of our commitment to meeting their needs.
Request a follow-up conversation on [date] at [time] with this customer who provided negative feedback to understand their concern and offer resolutions. Include example solutions.
Request a follow-up conversation on [date] at [time] with this customer who provided negative feedback to understand their concern and offer resolutions. Include example solutions.
已复制到剪贴板！
Gmail 中的 Gemini
草拟的回答是一个很好的入手点，但您想要对语言进行润色。您使用优化和详细说明，向 Gmail 中的 Gemini 发出提示，以反复改进回答。接下来，您想创建一份简短的调查问卷，在每次与客户进行跟进通话后发送。您打开一个新的 Google 文档，并向 Google 文档中的 Gemini 发出提示。您输入：
Create five different questions to customers who have just spoken to an agent on the phone. Questions should gauge how effective the call was, if the customer’s concern was addressed, and if they would recommend our business to others.
Create five different questions to customers who have just spoken to an agent on the phone. Questions should gauge how effective the call was, if the customer’s concern was addressed, and if they would recommend our business to others.
